Refund Policy

You can place an order for the service that best suits your needs directly on our website.

Once your order has been processed, you will receive the activation details by email. Please note that activation requires the MAC address of your device to be registered in our systems, and that this will use up credits on our part.

For subscriptions with a term of more than three months, we offer the option of switching to a different package if required.

Please note that 7-day subscriptions are final and cannot be cancelled, transferred or refunded. Each activation is linked to a unique MAC address and uses one credit, which is not transferable to other users.

We recommend that you first choose a one-month subscription before deciding on a 12-month subscription.

If you have any setup problems or technical questions, our support team will be happy to assist you. You can contact us by email or WhatsApp, and we will provide you with all the necessary information to ensure a smooth process.

Contact Us: contact@istream4ktv.com